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Prof
Bryan Ngoi
Dr Bryan Ngoi obtained his doctorate from the University of
Canterbury in 1990. He was a professor in Nanyang Technological
University (NTU) and was the Director of Precision Engineering
and Nanotechnology Centre in School of Mechanical & Aerospace
Engineering. At the same time, he was also running a new
nanotech start-up company, called NanoFrontier Pte Ltd, which is
wholly owned by NTU, and has the strong support of the Singapore
Economic Development Board.
His
research interest is in manufacturing technologies, which
includes areas in tolerancing, fixturing, precision engineering
and nanotechnology. He has been awarded numerous honours and
awards, including the ANBAR "Citation of Excellence Award" in
1999. To-date, he has over 280 professional publications
including 198 journals in internationally referred journals and
98 conference papers. His citation index currently stands at
over 500. He has also 9 granted US patents and filed 1 PCT
patent.
Prof Ngoi
has also received countless invitations to give seminars at
Universities, Industrial Organisations and Research Institutions
both locally and internationally.
He is
widely sought after by industries as well as government agencies
like the Singapore Economic Development Board (EDB) and the
Agency for Science Technology and Research (A*STAR) as a
consultant in this field of expertise.
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Dr.
Daniel Theyagu
The Chief Trainer for SQII soft skill courses is Dr. Daniel
Theyagu. Dr. Daniel Theyagu has been a training consultant and
performance evaluator with 11 years experience. He has extensive
experience in the field of developing and conducting training
programs for various organisations.
Dr.
Theyagu has conducted high-powered training workshops for more
than 200 schools, Institute of Technical Education, Polytechnics
and other organisations in Singapore, as well as in Indonesian
and Malaysia. His training programs are customized to the needs
of the individual organizations and are intended to improve the
overall performance level of the people working within the
organisation. One of his areas of specialty is doing
experiential teambuilding program using 4-Wheel Off Road Vehicle
for corporate companies. His team building activities are
interactive and action oriented to bring the best out in the
team.
Dr Daniel
Theyagu has on many occasions been contracted by the Management
Development Institute of Singapore (MDIS) to give public
seminars in the field of Law, Thinking Strategies, Memory
Enhancement and Speed reading. He has also conducted lectures
for Diploma and Degree Level students in Law, Management, Human
Resource Management and Operation Management. He is currently
being engaged by Singapore Institute of Management - Open
University as a Tutor/Counsellor in Humanities. He has been with
the Singapore Polytechnic for 9 years as a part-time lecturer in
Business Law.
As a
corporate trainer, Daniel has conducted seminars and workshops
for various MNCs. His client includes:
• Staff & Teachers of Chua Chu Kang Primary (Teambuilding –
using 4-Wheel Drive)
• Bedok View Primary School – (Teambuilding & Leadership)
• Pioneer Secondary School (Teambuilding & Leadership)
• Tektronix Pte Ltd (Teambuilding & conflict Resolution)
• Juying Primary School (Teambuilding & Leadership)
• Dow Chemical Pte Ltd (Teambuilding)
• Citibank (Teambuilding)
• Central Provident Funds Board (Innovative Thinking Strategies)
• Ministry of Home Affairs (Creativity at Work)
• P.T Orison - Indonesia (Effective Motivation)
• Housing and Development Board (Speed Reading)
• Land Transport Authority (Speed Reading)
• Ministry of Defence (Speed reading)
• Ministry of Community Development and Sports
• McDonald's Restaurant Pte Ltd (Proactive Thinking & Conflict
Resolution)
• Ngee Ann Polytechnic - Dept of Accountancy (Teambuilding &
leadership in Mt Ophir)
• Singapore Press Holdings Ltd
• National Computer Board
• Post Office Savings Bank
Dr.
Theyagu possesses a first degree in Law with a minor in Social
Psychology, Master in Education in Educational Studies, Master
in Arts in Psychology & Humanities and Doctor of Philosophy in
Training & Development.
He has
appeared on Newsradio 93.8 and Oli 96.8 radio talk shows helping
listeners to become more effective individuals.
He is the
author of four books:
• MAKING MEMORY WORK FOR YOU
• GUIDE TO SUCCESS WITH TEARS OR FEARS
• DEVELOPING TRUE LEADERSHIP POTENTIAL (co-written)
• DEVELOPING PERSONAL SUCCESS THROUGH THE PACESETTOR
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Arul
John Peter
Arul John Peter, has been a trainer/facilitator for the past 18
years. After 15 years in the Singapore Civil service, he joined
an International Trade Secretariat in 1986 (Specialising on
Labour Practices and International Labour Standards) which is
based in Geneva, as a Project Officer for the Asia-Pacific
region. During his tenure with the International Trade
Secretariat, he was conducting training workshops throughout
Asia-Pacific region. His work as a project staff, has taken him
to many countries including Japan, Korea, Taiwan, Hong Kong,
Malaysia, Fiji, Australia, Philippines, Thailand, India and
several other Asian countries. He is well versed with the
multi-cultural work environment in Asia-Pacific region. Since
1999, he is involved in training and staff development
activities through his firm known as Centre for Creative
Thinking.
He is an
Australian graduate. At Master’s (MBA) level he major in
developing strategic human resource management with special
focus on managing HR and innovation at organisations. He also
holds a Bachelor of Science (from Australia) as his basic degree
and professional qualification in administrative and people
management from the Institute of Administrative Management,
United Kingdom.
As the
Director of his own consultancy firm (since 1999) he is involved
in conducting workshops for private and public sector
organisation. As a Training Consultant, he conducts management
seminars and workshops in the areas of creativity & Innovation,
Change Management, Personal Development Workshops, and Public
Speaking Skills in Malaysia and Singapore. Participants from
business institutions such as Singapore Airlines, NOL, Philips,
Malaysian Assurance Alliance and Malaysian Postal Services have
attended his workshops.
The
following are some of the workshops he had conducted in
Singapore and Malaysia through Centre for Creative Thinking:
• Creativity and innovative teaching practices for teachers (for
Dunearn Secondary School teachers and Tamil language Centre –
Ministry of Education, Singapore)
• Riding the Wave – Change management workshop for senior
managers of a NOL subsidiary, Singapore
• Creative Thinking Skills for Junior College Students (Ministry
of Education)
• Creative and Innovative sales approaches for the insurance
industry (MAA - Malaysian Assurance Alliance)
• Leadership skills for Student Leaders (for Anderson Junior
College)
• Labour focused workshops for Ong Teng Cheong Institute of
Labour Studies (OTCILS), NTUC, Singapore
• Conference Speaker for the Malaysian Assurance Alliance annual
conference (4 days), Genting Highlands, Malaysia
John was
the Chief trainer/facilitator for the ‘Works Skill Training
Programme’ coordinated by OTCILS-NTUC on behalf of Ministry of
Manpower. Through this programme he was involved in training of
more than 2000 in resume writing and interview skills. He is a
visiting Trainer with Ong Teng Cheong Institute, formerly known
as Singapore Institute of Labour Studies.
John is
known for his abilities to make complex topics/concepts simple
and easy to understand through metaphors, stories and games. His
workshop titled ‘Pit Stops – Management lessons for busy
managers’ uses the Formula 1 Pit Stops to teach senior managers
about creativity, innovation, teamwork, Business Process
Reengineering, Job redesign and Change management.
Apart
from training and facilitation, John is involved as a lecturer
with Management Development Institute of Singapore (MDIS). He
lectures Human Resource Management/Management principles at MDIS
for the University of Bradford (UK), Oklahoma City University
(USA), Southern Cross University and Edith Cowan University
(Australia) degree programmes.
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Ong
Chee Wee
Ong Chee Wee is an Associate Trainer with Singapore Quality
Institute and is a certified Quality Management System (QMS)
Lead Auditor with BVQI Singapore Pte Ltd. He completed the
Masters of Business in Logistics Management (MBLM) with the
Royal Melbourne Institute of Technology (RMIT).
Prior to
his current job, he was a combat officer with the Singapore
Armed Forces holding various appointments in the Logistics
Formation. His forte is in the field of Strategic Logistics and
Quality Management.
He
specialises in using the Balanced Scorecard and the MBNQA
Framework (Malcolm Baldrige National Quality Award) to help his
clients define key business strategies. From there he would help
translate and align the strategies into operational requirements
and key performance indicators. His experience includes
strategic planning, process reengineering, project management,
risk analysis and safety management.
Clients
include Large Enterprises (LE), Multi-National Corporations (MNC)
as well as SME. Some companies which have engaged his services
include:
• Various
MINDEF units
• IBM Integrated Technological Services
• Oiltools International
• Cenosis Pte Ltd
• Advantech Co Singapore Pte Ltd
• SNP SPrint Pte Ltd
• ABB (S) Group
• Ten Cate Enbi (S) Pte Ltd
• York Transport Equipment (Asia) Pte Ltd
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Kenneth Liang
Mr. Kenneth Liang Wai Yin is currently the Managing Consultant of P & Q Solutions Pte Ltd.
His recent certification projects include :ISO9001: 2000 Quality Management
System, TS16949: 2002, ISO14001: 2004 EMS, ISO 18001 OHSAS, AS
9001: Rev B Aerospace Standard, ISO 13485:2003 Medical Devices,
Cost of Quality (COQ), Project Management, Six Sigma (Green Belt
& Black Belt) projects, Advanced Quality Planning Champion,
Singapore Quality Class etc.
The manufacturing companies from various industries which include; Corrugated & Offset
carton & sheet printing, Offset graphic printing materials, Metal packaging container & related
products, Metal mould die and related semiconductor equipment and machinery, Graphic
design films / polymould printing plates, Home furniture and related furnishing products,
Switch Gears, Electrical–related products, Oil refinery related products, Computer printers,
Building Construction Services, Electronic and Electrical-related products , Aircraft
components, Clinical and Hospital Services and Medical devices.
The Service companies from various industries, which include; Computer & IT related
products, Home furniture and related furnishing product retailers, Air transport cargo & logistic,
Airline Services, Aircraft maintenance and services, Public Utilities services, Health care,
Motor Trader New & Pre-owned cars, Education & Training, Recruitment Service, Social club
etc. He has also taken part as an advisor in the certification process of Productivity and
Standard Board (PSB) to ISO 9002: 1994, QS9000 standard requirements etc.
In addition, he was; (a) an adviser for Singapore Airline Engineering Company (SIAEC) on
Productivity, Quality Audit training & ISO 9001:2000 QMS Consultancy, (b) a consultant /
trainer for Singapore Airlines Limited (Engineering Division) on ISO 9001:2000 QMS and
ISO 14001 Environmental Management System), (Safety, Security and Environment
Division) and a consultant / trainer for (Cabin Crew Division) on Quality Audit training, (c)
Singapore JAMCO Pte Ltd on ISO 9001:2000 QMS & AS 9100 (d) Public Utility Board on
Productivity & Quality Service Program and
e) A QMS Consultant / Lead Auditor for 27 Motor vehicles workshops under the Motor
Industry Certification Board Scheme (f) A global trainer for Philips Consumers
Electronics on Advanced Quality Planning combining Six Sigma Methodologies.(48 Philips
staff and 34 vendor companies world-wide were certified under this program in year 2006) and
(g) He is also ASQ Trainer in Six Sigma Black Belt & Green Belt Training.
His training and consultancy projects includes SQI Six Sigma In-hose training program
(Champion, Green Belt & Black Belt) and A International Examiner/ Assessor for the
National Pakistan Institute of Quality Control (PIQC) (Lahore and Islamabad) for Six
Sigma projects (Green & Belt Belts) since January 2007.
One of his previous
turnkey projects was to assist a corrugated carton manufacturer (Muda
Pasifik Sdn.Bhd. - A member of Muda Holdings Bhd.) to upgrade its management operations in
Financial Control, Inventory Control, Production Planning & Control and Quality Assurance
system. The company employed him, first as the Operations Consultant between June 1994 to October 1995 and subsequently as its
Chief Executive Officer (designate) from November
1995 to December 1996.
Mr. Liang was the
General Manager of Tat Seng Paper Containers Pte Ltd - A manufacturer
of corrugated cartons for almost six years (August 1989 – May 1995). He was directly
responsible for the documentation, implementation and maintenance of the Quality Assurance
system practice in the company. His company was the first corrugated carton plant being
awarded the ISO9002 certificate by SISIR (Singapore Institute of Standards and Industrial
Research) He was also instrumental in implementing COQ program to the company. The COQ
program was then administered by NPB (National Productivity Board) that Tat Seng had
subsequently shared the experiences gained was with other manufacturing industries back in
1993.
Mr. Liang joined SISIR in January 1983. He was then appointed to manage its newly
established Quality Systems department in July 1986, which was known as the Novo Quality
Services Pte Ltd and left SISIR in July 1989. This previous position enabled him to gather wide
and good experience in training and active involvement in then SISIR’s ISO 9000 series of
Quality Systems consultancy projects. He is knowledgeable on the specifications and
requirements of ISO9001: 2000 Quality Management Systems Certification by PSB, SGS
International Certification Services, Lloyd’s Register Quality Assurance, Det Norske
Veritas Industry Pte Ltd and also other International certification bodies. He is a Management
System Consultant for ISO 9000 Quality Management Systems, QS 9000/
TS16949 Quality
System for vehicle components Manufacturing industry, ISO 14000 Environmental
Management System and ISO/IEC 17025 The competence of testing and calibration
laboratories. He is a regular training Consultant for the above-mentioned Quality system
courses that are conducted by S Q I (Singapore Quality Institute).
Mr. Liang worked first in 1973, as a graduate trainee in Dagenham Plant, Essex of Ford
Motor Company. After graduation, he worked in the British Industry from February
1978 to December 1982 first as a Design and Development Engineer in Pressed Steel
Fisher, Cowley Plant- Oxford (A British Leyland Motor Company). Later, he worked as a
Senior Industrial Engineer in Standard Telephones & Cables Ltd, London of AT&T.
Mr. Liang holds a
Master of Science degree in Industrial Engineering and Administrations
from Cranfield University in United Kingdom and a Higher National Diploma in Production
Management & Engineering from Oxford (Brooks) University. He is also a UK trained
Charted Engineer in the Institute of Electrical Engineer and Manufacturing / Production
Engineers.
Mr. Liang is an
I RCA (International Register of Certificated Auditors)
Lead Auditor since
August 1990 and a corporate member of the Institute of Quality Assurance in United Kingdom.
Mr. Liang is Deputy Chairman of ACC (Advisory Committee for Certification) to PSB
Certification Board, the Vice Chairman of SQI (Singapore Quality Institute) and the
Chairman of Audit committee of MICB. He is a registered Cost of Quality (COQ)
management consultant and a Fellow member of the SQI. He carried out a number of COQ
programs implementation in the industry. In year 2000, he led the SQI team to collaborate with PSB in publishing the ISO 9001: 2000
Interpretation Guides.
Mr. Liang lectures regularly & extensively and is the
Course -Coordinator of the Certified
Quality Engineer training course (American Society of Quality Syllabus). This certified
training course caters primarily for quality professionals and practitioners in the manufacturing
and service industries. (The Quality-training course runs one/ twice a year, began in 1983 and
has since registered its 49th intakes in 2008.)
The Cost of Quality and ISO9000 Quality Management System documentation,
implementation and maintenance are some of the main subject topics lectured in
one of its four
main course modules known as Quality planning and management. The remaining modules are
namely; (a) Principles and techniques for control and improvement of product quality, (b)
Metrology, inspection & testing and (c) Reliability, maintainability and product safety.
Mr. Liang has performed many In- plant trainings on Quality Audit training to ISO
9001:2000, ISO14001:2004, TS16949:2004, ISO 18000 QMS requirements. Number of
companies who benefited from his expertise is around 20.
Other In-plant trainings and consultancy services inclusive of
; (a) 5S Housekeeping ,
Production Planning & Control, Mistake proofing & Zero defects, (b) Six Sigma trainings
(Green & Black Belt) for Pakistan Institute of Quality Control, (c) Project Management &
Control, (d) Productivity & Quality Excellence, (e) Quality Improvement Techniques, (f)
Advanced Quality Planning combing with Six Sigma Methodologies (QFD,FMEA,SPC,MSA,
GR&R etc) , (g) Lean Six Sigma Logistics, h) Problem Solving Tools & Techniques, i) SPC &
FMEA, j) FMEA, k) Diesel Smoke Emission Control etc..At least 15 companies benefited
from his consultancy services
MOTOR INDUSTRY CERTIFICATION BOARD (SINGAPORE)
Certified motor workshops with auditing/ consultancy service for dieseldriven
vehicles.
Kenneth was involved in this area and 20 companies or more were certified and audited to-date.
ISO 9001:2000 QMS / ISO 14000:2004 EMS/
ISO 18001:2003/ AS91000 REV
B/ ISO 13485:2003 Certified Organizations.
At least 20 companies benefited from his expertise.
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Ernest
Phoon
• MBA (University of Leicester)
• MSc (NTU, Information Studies, KM Specialisation)
• Chartered Engineer (MIET, UK)
• American Society of Quality, Certified Quality Manager, Six
Sigma Black Belt & Engineer,
• IRCA Registered QMS 2000 Lead Auditor
• Singapore Accreditation Council Assessor
Ernest served, as one of the pioneering Singapore Quality Award
National Assessors, representing the private sector through the
Singapore Quality Institute, from 1994 to 1998; where he
assessed organisations ranging from hotels, hospitals to
manufacturing. He also served in the working group for the
Singapore National Quality Strategy in 1995. Ernest was a
Quality, Manufacturing and Consulting practitioner & held
managerial & engineering positions in local (ACMA and NUS) &
American MNCs Panduit (pioneered and led to be the first PSB
certified QS9000: 9001 organisation, 1997) DuPont and AMP., As
Manufacturing Management in several divisions with an American
MNC Ernest successfully led organisational changes to the
horizontal organisation from the traditional hierarchical
organisation with improvements in production yields from 70% to
98, service levels from 89% to 98% & reduced customer complaints
by 50%. He has also led several cross-functional cost reduction
projects that led to annual savings as well as successfully
leading product line transfers from America to Singapore. His
responsibilities ranged from the management of the division’s
operations to qualityengineering and professional consulting,
total quality management, customer relationship, training & the
quality of the management system for business excellence. He was
also a Principal Consultant with PSB Corporation and PSB, IRCA
Course Director and carried out consulting and training
engagements in Six Sigma, Lean, Knowledge Management, Lead
Auditor, TS 16949 and SQC for governmental, service and
manufacturing organizations including Halliburton, ModusLink,
Sheraton Towers, Solectron, Singapore Police Force and,
MetalComponents and Crown Pacific. His role as a Senior Manager
(Consulting) in the National University of Singapore allowed him
to conceptualize and bring to fruition The Enterprise Challenge
award of $270,000 for applying Synchrotron Radiation (SSLS Lab)
to characterize explosives (forensicinvestigation) for the
Singapore Police Force as well as projects with Venture(Medical
device design), IDS Logistics(Capacity planning), Hulhumale
(Urban Design Masterplan) and Wyeth (Microbiological and drying
lectures). Ernest is alsoresponsible for the successful
Certified Quality Manager Course now in its run at the Singapore
Quality Institute.
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Too
Meng Ken
Mr. Too Meng Ken holds a B. Sc. in Mathematics from Nanyang
University Singapore; Postgraduate Diploma in Science
(Computing) from Massey University, New Zealand; B.Sc. (Hons) in
Applied Statistics and M.Sc. in Quality Control from Victoria
University of Welling ton, New Zealand; and M. Phil. in
Management Science from Southampton University in United
Kingdom. He was a Consultative Committee member for the M.Sc.
Course of the Industrial and System Engineering Department in
the University of Singapore for two years.
Mr. Too
has more than 22 years of lecturing experience both in overseas
universities and local professional bodies such as Singapore
Quality Institute. His lecture topics include Six Sigma Tools,
TQM, ISO 9000, Calibration Systems, Statistical Quality Control
and Reliability leading the students towards the Certified
Quality Supervisors, Certified Quality Engineers and Certified
Quality Managers examination in Singapore. Students in those
courses invariably grade him as an excellent lecturer.
He had
more than 25 years of industrial experience in terms of
application of TQM and Six Sigma Tools such as Statistical
Quality Control, Calibration Systems, Failure Mode and Effect
Analysis, Design of Experiment and Reliability. He is also a
quality auditor and ISO assessor helping companies to get ISO
9000 certification. He had worked in New Zealand, United Kingdom
and Singapore, in various Multinational Companies such as Mobil,
Hewlett-Packard, Harris Semiconductor and Apple Computer as
Statistician and Statistical Application Manager.
Mr. Too
Meng Ken is currently the Principal Consultant of Too Meng Ken
Consultancy. He provides consultancy services in the areas of
ISO 9000, TQM, Statistical Quality Control, Failure Mode and
Effect Analysis, Design of Experiment, Poka-Yoke, Six Sigma
Program and Reliability. He has more than 50 clients and they
come from various fields in Singapore, Indonesia and USA, such
as computer, electronics, arms, chemicals, springs,
construction, rubber, plastic molding, banking, semiconductor,
geomancy, and also educational institutions.
Mr. Too
has helped a number of companies to implement Six Sigma
Programs. A recent Six Sigma Project done by Mr. Too had helped
the company to save US$1 million. Mr. Too has also provided
training and consultancy in the areas of service quality sectors
such as human resource, finance and administration.
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N.C.
Ganesh
Mr. Ganesh has a well-rounded career profile, with vast
experience in, Manufacturing, Training, Consultancy and Third
Party Auditing, spanning a total of 20 years. He holds an
Engineering Degree (First Class Honours with Distinction) from
Regional Engineering College, Trichy, one of India’s reputed
Institutions.
He is
currently running his own training and consulting firm in
Singapore. In addition, he performs Third Party Certification
audits, as a freelancer, for Certification Bodies.
Mr.
Ganesh has multi-faceted auditor qualifications for various
international standards in the Quality, Environmental and Safety
Management Systems – namely ISO/TS 16949, QS 9000, TL 9000, ISO
9001, ISO 14001 and OHSAS 18001.
During
his first 10 years in the manufacturing industry with MNCs, he
had hands-on experience in setting up, maintaining and improving
processes and management systems. His cross-functional
experience in managerial positions in the manufacturing line
would set the framework for his future endeavors in management
system Training, Consulting and Third party auditing.
Before
entering into third party auditing, Mr. Ganesh, was an
accomplished consultant and trainer in various topics –
including Business Process Re-engineering, Quality Improvement
tools, Management Systems, and Problem solving tools. He
counselled several organizations to establish and maintain
systems according to QMS and EMS Standards.
The more
prominent of his numerous credentials:
• “Integrated Management System” is one of his passions – Mr.
Ganesh is one of the few third party auditors, qualified to
audit International Standards – in Quality, Environmental and
Safety Management Systems. He has received accolades from
clients for his in-depth, balanced and practical auditing
approach
• Extensive geographical coverage and exposure, having conducted
training / audits in several countries – including Singapore,
Malaysia, Thailand, Indonesia, Philippines, China, India, Korea
and Japan.
• Is registered with IRCA, UK as a QMS Lead auditor since 1998
• Conducted several IRCA, UK registered “ISO 9001 Lead Assessor
Training” programmes and IEMA, UK registered “ISO 14001 Auditor
Training” programmes
• Performed over 600 Second / Third party audits covering
several categories of Industry and Services
• Conducted more than 120 Public Seminars, training people on
various topics – including Management System Standards,
Auditing, Automotive Industry Core Tools, Problem Solving Tools
and Quality Improvement Tools
His message to auditors:
“Companies invest money in business to make profits; not to
satisfy auditors and standards”
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Leng
Chan
Leng Chan is a practitioner of communication. Through her
countless engaging life experiences in the corporate world,
namely in the financial, management, service and human resource
sector, she has concluded that communication skills is the one
skill that the world at large is really short of.
She has
28 years of senior management experience, overseeing, designing
and facilitating | many operational tools to facilitate the
various managerial, operational and financial, training and
coaching, and systems aspects of many organizations. One of her
forte is passing on communication skills and time management
skills to her staff and workers during her training and coaching
sessions. She strongly believes that her mission is life is to
train others.
She had
worked and lived in various countries like USA , Britain ,
France , Thailand , Malaysia , Indonesia and Singapore and thus
possesses a good understanding of the ways these respective
citizens and residents communicate. And, the way the communicate
is guided and formulated by the different cultural makeup of
these countries. Singapore is a multi racial society and has,
over the past decade, become a global city of the world. Her
life experiences, career exposure, training, evergreen approach
to communication styles and her immense belief that
communicative skills must be taught “practically” have all
complemented her mission in life – “ To create effective
communicators and reduce conflicts in the world”
Leng is
also very involved with community, social and educational
bodies. Her knowledge of people and people's skill comes also
from working with FSC, working parents, families, children and
schools. She is guided by the principle that everyone, be they
physically able or handicapped, can be effective communicators
and timekeepers. It is the training that counts.
Leng
holds a Bsc. (Hons) in Applied Economics and currently pursuing
Master in Counseling. She underwent many financial, management,
hospitality and HR courses during her long career span. Apart
from holding her position in the corporate world, she is also a
part time counselor. She is also further accredited with
certificates in facilitation skills from MCYS.
Leng’s
Motto of training is….”It is not only my task to teach you the
skills; My PRIMARY task is to make you want to learn the skill
and practise it, every day in your life”.
Leng is
indeed a “PEOPLE’s” person!
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Koh
Thong Joo
Koh Thong Joo has more than 13 years of industry experience
working in MNC, statutory board, SME and Public Listed Company.
During his career, he has spearheaded various portfolios
including sales & marketing, business development, strategic
planning and management consultancy.
Graduated
with a degree in Computer Science in National University of
Singapore, Thong Joo joined IBM Singapore Pte Ltd and
specialized in technical support for mainframe products. He has
supported many major MNC accounts and contributed to the success
of numerous projects. To broaden his experience, he later joined
an Indonesian public listed manufacturingcompany as the
Marketing Manager where he helped to open up new markets and
devised good marketing initiatives that grew the company's
revenue substantially.
To pursue
his interest in e-commerce and strategic planning, he joined
Infocomm Development Authority of Singapore (IDA) and his last
held position was Senior Manager in charge of jumpstarting
electronic commerce adoption among local enterprises. He has
conceptualized, initiated and spearheaded numerous programmes
and projects to drive pervasive use of IT and electronic
commerce among local enterprises.
He is
currently a professional trainer cum consultant specializing in
the area of sales & marketing, and customer service. He believes
that to introduce any strategic initiatives, we need to clearly
communicate the vision, get the buy-in of the people, and follow
a systematic approach and review. Similarly for training to be
effective, we need the trainees to see the fruits of training
and a competency-based approach to provide all the necessary
skills and methodology to enable them to achieve the corporate
goals.
He has
graduated from the pioneer batch of "Advanced Certificate in
Training and Evaluation" organized by Workforce Development
Agency in 2005. This further equipped him with the new training
emphasis that is competency-based. He has also contributed
several articles on sales strategy and customer service in the
Straits Times Recruit section and Human Resource magazine.
With his
many years of industry experience, he is able to articulate the
key points, illustrate important concepts and make the training
interesting through sharing of his real life experience with the
trainees. Through experiential learning, group discussions,
role-plays, self-reflections and actual work application,
trainees will be able to gain in-depth understanding of the
training subject matter.
He has
provided training and consultancy to MNC and SMEs in the area of
customer service, sales management and team building. His
clients include Natsteel Asia, Panasonic, South East Asia Hotel,
Walton International, … etc.
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Lakshmanan Govindan
Mr. L. Govindan is a well known auditor in Asia region, with his
vast experience in Manufacturing, Servicing, Engineering
Industries. He has performed Training, Consultancy and Third
Party Auditing, spanning a total of 21 years.
He is the
founder and the Principal Consultant of his training and
consultancy firms in Singapore, Malaysia and India. Mr. L.
Govindan has multi-auditor qualifications for various
international standards in Quality, Environmental, Health &
Safety Management Systems – namely ISO/TS 16949, TL 9000, ISO
9001, ISO 14001 and OHSAS 18001. He is also well familiar with
Social Accountability standard SA 8000 and ISMS standard ISO
27001. He is also well known for his Integrated management
System capabilities due to his knowledge in various standards
and Industry Experience. He also provides Internal audit and
supplier audit services in the region. He is a trainer for
various Engineering, Quality and EHS topics such as APQP/PPAP,
FMEA, SPC, MSA, 7 QC tools, 5S, COPQ, Problem Solving, Root
Cause analysis, Chemical and Waste management, Environmental
aspects/impacts evaluation, Risk assessments for Safety and
Health, etc.
During
his first 10 years of working in the manufacturing and service
industry in India, he had hands-on experience in Manufacturing,
Service, Mechanical Construction, Erection & Commissioning areas
in addition to setting up, implement and maintain ISO 9001 QMS
standard and also to implement improvements in EHS systems. He
was awarded with Merit Certificate for TQM Implementation. His
cross-functional experience in managerial positions in the
manufacturing / service sectors has laid a strong foundation for
his endeavors in management system Training, Consulting and
Third party auditing when he migrated to Singapore in 1995.
Some of
his prominent credentials include:
• “Integrated Management System” is one of his capabilities –
Mr. L. Govindan is one of the few third party auditors,
qualified to audit International Standards – in Quality,
Environmental and Safety Management Systems.
• Regional Experience in having conducted training / audits in
several countries – including Singapore, Malaysia, Thailand,
Indonesia, Philippines, China, India and Vietnam.
• Is registered with IRCA, UK as a QMS Lead auditor
• Is an IATF qualified Auditor for Automotive standard ISO/TS
16949
• Performed over 700 first / Second / Third party audits
covering several categories of Industry and Services such as
Mechanical, Electrical, Electronics, Semi-conductor, Rubber,
Plastics, Chemical, Transport, Trading, etc.
• Conducted several Public and in-house trainings on various
topics.
His company slogan:
“Wisdom is Power”
His Vision:
Continuous learning is a must to be competitive in the
growing industry market
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